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Admin guide and toolkit

Four short guides and a toolkit of ready messages for the person who keeps the group running.

What an admin's job really is

An admin is not the owner of a group and not its police. The job is closer to that of a host: to make sure people know why they are here, to keep the room comfortable, and to step in early, quietly, when two guests begin to quarrel. Most of that work is done by a handful of habits rather than by any setting in the app: a clear purpose, a few pinned rules, a welcome for each newcomer, reminders in public and corrections in private.

Where to begin

If you are starting a group today, follow the set-up checklist first, then pin a set of rules. If you have inherited a noisy group, read the guide on being a good admin and choose one change to make this week; groups accept one change at a time. If a quarrel is already running, go straight to the guide on stopping fights. And if rumours and doubtful health tips are the problem, the guide on fake forwards has polite words for the hardest case of all: correcting an elder.

The toolkit

The ready messages save you from writing the same thing again and again: welcomes for new members, announcements and gentle warnings, one-line group descriptions and polls for decisions. Change the words in brackets and send. They are written to be firm about the matter and kind to the people, which is the whole art of running a group.